**Privacy Policy for Kopi Jaya Makmur**

This Privacy Policy describes how Kopi Jaya Makmur collects, uses, and protects the personal information of users of our site. We are committed to protecting your privacy and ensuring the security of your personal information. This policy applies to all information collected through our online platform.

**Information We Collect**

We collect information from you when you:

• Visit our site
• Contact us with inquiries
• Engage with our services, including private label coffee programs
• Provide feedback or testimonials

The types of information we collect may include:

• **Contact Information:** Name, company name, address, email address, and phone number.
• **Business Information:** Information about your company, including its size, industry, and coffee needs.
• **Communication Data:** Records of correspondence between you and Kopi Jaya Makmur.
• **Website Usage Data:** Information about your interactions with our site, such as pages visited, time spent on the site, and links clicked. This data is collected using cookies and similar technologies.
• **IP Address and Device Information:** We may collect your IP address, browser type, operating system, and device identifiers.

**How We Use Your Information**

We use the information we collect for the following purposes:

• **To provide and improve our services:** To source, process, roast, distribute, and export coffee beans and provide private label programs.
• **To respond to your inquiries:** To answer your questions and provide information about our company and services.
• **To personalize your experience:** To tailor our site and communications to your interests.
• **To send you updates and marketing communications:** With your consent, we may send you newsletters, promotional offers, and other information about our company and services. You can opt out of these communications at any time.
• **To comply with legal obligations:** We may use your information to comply with applicable laws, regulations, and legal processes.
• **To improve our site:** We analyze website usage data to improve the functionality and user experience of our online platform.
• **For internal business purposes:** Such as data analysis, audits, and improving our business processes.

**Legal Basis for Processing**

Our legal basis for processing your personal information depends on the context in which we collect it. Generally, we process your information based on one or more of the following:

• **Your consent:** Where you have given us explicit consent to process your information for a specific purpose.
• **Contractual necessity:** Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• **Legitimate interests:** Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that your interests and fundamental rights do not override those interests. These legitimate interests include providing and improving our services, marketing our services, and protecting our legal rights.
• **Legal obligation:** Where processing is necessary for compliance with a legal obligation to which we are subject.

**Data Retention**

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will be determined based on the type of information, the purpose for which it is used, and applicable legal requirements.

**Data Security**

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Using encryption to protect sensitive data.
• Implementing access controls to restrict access to personal information.
• Regularly monitoring our systems for security vulnerabilities.
• Training our employees on data security best practices.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

**Data Sharing**

We may share your personal information with the following categories of recipients:

• **Service providers:** We may share your information with third-party service providers who assist us with providing our services, such as website hosting, data analytics, marketing, and payment processing. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• **Business partners:** We may share your information with our business partners, such as distributors and retailers, in order to facilitate the provision of our services.
• **Legal authorities:** We may disclose your information to legal authorities if required to do so by law or legal process.
• **Other third parties:** With your consent, we may share your information with other third parties.

**International Data Transfers**

As a global company, we may transfer your personal information to countries outside of Indonesia. These countries may have data protection laws that are different from the laws of your country. We will take steps to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws. This includes implementing appropriate safeguards, such as data transfer agreements based on the Standard Contractual Clauses approved by the European Commission.

**Your Rights**

You have the following rights regarding your personal information:

• **Right to access:** You have the right to request access to your personal information that we hold.
• **Right to rectification:** You have the right to request that we correct any inaccurate or incomplete personal information.
• **Right to erasure:** You have the right to request that we erase your personal information, under certain circumstances.
• **Right to restriction of processing:** You have the right to request that we restrict the processing of your personal information, under certain circumstances.
• **Right to data portability:** You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• **Right to object:** You have the right to object to the processing of your personal information, under certain circumstances.
• **Right to withdraw consent:** If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
• **Right to lodge a complaint:** You have the right to lodge a complaint with a data protection authority if you believe that we have infringed your rights.

To exercise any of these rights, please contact us at the address provided below.

**Cookies and Similar Technologies**

We use cookies and similar technologies to collect information about your use of our site. Cookies are small text files that are stored on your device. They allow us to recognize your browser and remember your preferences. You can control cookies through your browser settings.

**Links to Other Websites**

Our site may contain links to other websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of each website you visit.

**Updates to this Privacy Policy**

We may update this Privacy Policy from time to time. We will post any changes on our site. Your continued use of our site after the posting of changes constitutes your acceptance of the revised Privacy Policy.

**Contact Us**

If you have any questions about this Privacy Policy, please contact us at:

Kopi Jaya Makmur 27 Jalan Kemang Raya, 3rd Floor Jakarta, Jakarta Capital Region, 12730 indonesia